![]() Large enterprises including eBay now use the service. "You don't have to retrain users - it's the same app they're already familiar with," Geddes said. The major benefit of Zoom Phone is that the service exists within the same Zoom app: When you add Phone to a paid Zoom account, a new tab appears where you can make and receive calls, record calls, hear voicemails and send text messages. Can you help us with that?'" Graeme Geddes, head of Zoom Phone, told CNET.Īt the start of the pandemic, lots of businesses didn't have any remote collaboration tools and quickly shifted meetings to Zoom for both video conferencing and phone calls. ![]() "When Zoom got into this business, it was a result of our customers saying 'We're tired of having a separate phone system that's sitting in the basement of our building. The cloud phone service built into the Zoom platform now has more than 1 million paid users, the company said Tuesday, despite only launching two years ago and entering a crowded enterprise telephony service field. But there's another Zoom service that has flown under the radar and is quickly picking up steam among business users: Zoom Phone. Last year, Zoom became synonymous with video chatting and conferencing for more than 300 million participants each day as coronavirus lockdowns led many to work and socialize from home.
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